Technology Tools

We're a Marsden Company!

Marsden Services is a full spectrum facility services provider, offering janitorial, security, building maintenance, and specialty property services throughout the United States.Marsden Northeast is a Marsden Services company. Marsden is a full spectrum facility services provider, offering janitorial, security, building maintenance, and specialty property services throughout the United States. Through Marsden Northeast's combined national support and local operations, we provide our clients with the strength of a large corporation with the individualized care of a small business.

National Scope

Marsden is one of the largest privately owned facility service providers in the United States. Marsden has over 50 offices throughout the United States and employs more than 10k people. Marsden has thousands of clients across the country and services over 300M square feet every day.

Local Dedication

Despite Marsden's national scope, Marsden focuses on the local markets in which it has acquisitions and office locations. Each office is invested in its community and local clients, providing personalized service. Like a small, local company, the regional offices make decisions on all aspects of their service operations and are empowered to manage their teams and respond to all client needs and requests.

Enterprise Resources

Marsden's local operating companies have the benefit of leveraging Marsden’s resources as a large organization – including staff, technology, equipment, supplies, information, industry experts, and financial support.

Marsden Northeast technology tools - Worksite Service CenterWorksite Service Center

The Service Center is a web-based solution to send, track and receive information regarding your requests. By using a database application we not only provide real-time follow-up information, but also capture data that can be used for tracking, trending and ongoing quality improvement. You simply submit a request and our system immediately auto-assigns that request to the proper service team members and sends appropriate notifications. You will then receive a confirmation email stating that your request has been received. Once your request has been completed, you will receive another email confirming that our team has resolved the issue.

SnapShot Inspections

  • Web-Based Inspection
  • SystemWorks with any PDA Phone
  • Real-Time Evaluations
  • Robust Reporting
  • Easy To Use

SnapShot Inspections provide a real time status of quality assurance evaluations from our management team. By using a web-enabled phone or PC, our managers enter their inspection results directly into your site specific WorkSite database. Each web-based SnapShot inspection form is specific to a floor or site within your property portfolio.

Win TEAM – Web-based Telephone Timekeeping

At any moment we know your sites are staffed (or not).

  • Our cleaners call on and off at the worksite for accurate timekeeping. 1-888-566-1717
  • The system sends an alert within 5 minutes if we do not receive a call on by a specified time.
  • Caller ID confirms that our cleaner is calling from the authorized phone.
  • A web access portal allows our managers to verify proper ins and outs.
  • Actual labor gets compared to budgets to ensure proper service.
  • Data from call on/off feeds into payroll check processing.
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