Technology Tools

We're a Marsden Company!

What does it mean to be a Marsden company? Well, it means that we are part of one of America’s largest privately-held commercial cleaning and security firms. Supporting 25 distinct brands under one umbrella is unique in our industry. But we think it is a better way to serve our thousands of clients.

National Scope

We have five regional headquarters throughout the United States. Our Western Region with several firms services over 300,000,0000 square feet with over 1000 employees and managers who live in the communities we serve.

Local Dedication

We self-perform an astonishing 97% of our business. When we bring new companies into our family we keep their local offices and maintain human resources and recruiting in the community, which allows us to invest in our clients – by really being there. We believe our clients want the hometown team, but also want deep and meaningful support from a sophisticated partner.

Great Resources

One of the benefits of being a part of a firm like Marsden is that we can share resources from all of companies, producing exciting new content. You can listen to our new Building Intelligence Podcast©, find a library of white papers, and follow our blog. All of it is available at our brand new website at www.marsden.com. And check out our new social media presence!

Marsden Northeast technology tools - Worksite Service CenterWorksite Service Center

The Service Center is a web-based solution to send, track and receive information regarding your requests. By using a database application we not only provide real-time follow-up information, but also capture data that can be used for tracking, trending and ongoing quality improvement. You simply submit a request and our system immediately auto-assigns that request to the proper service team members and sends appropriate notifications. You will then receive a confirmation email stating that your request has been received. Once your request has been completed, you will receive another email confirming that our team has resolved the issue.

SnapShot Inspections

  • Web-Based Inspection
  • SystemWorks with any PDA Phone
  • Real-Time Evaluations
  • Robust Reporting
  • Easy To Use

SnapShot Inspections provide a real time status of quality assurance evaluations from our management team. By using a web-enabled phone or PC, our managers enter their inspection results directly into your site specific WorkSite database. Each web-based SnapShot inspection form is specific to a floor or site within your property portfolio.

Win TEAM – Web-based Telephone Timekeeping

At any moment we know your sites are staffed (or not).

  • Our cleaners call on and off at the worksite for accurate timekeeping. 1-888-566-1717
  • The system sends an alert within 5 minutes if we do not receive a call on by a specified time.
  • Caller ID confirms that our cleaner is calling from the authorized phone.
  • A web access portal allows our managers to verify proper ins and outs.
  • Actual labor gets compared to budgets to ensure proper service.
  • Data from call on/off feeds into payroll check processing.
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