Customer Care

We're a Marsden Company!

What does it mean to be a Marsden company? Well, it means that we are part of one of America’s largest privately-held commercial cleaning and security firms. Supporting 25 distinct brands under one umbrella is unique in our industry. But we think it is a better way to serve our thousands of clients.

National Scope

We have five regional headquarters throughout the United States. Our Western Region with several firms services over 300,000,0000 square feet with over 1000 employees and managers who live in the communities we serve.

Local Dedication

We self-perform an astonishing 97% of our business. When we bring new companies into our family we keep their local offices and maintain human resources and recruiting in the community, which allows us to invest in our clients – by really being there. We believe our clients want the hometown team, but also want deep and meaningful support from a sophisticated partner.

Great Resources

One of the benefits of being a part of a firm like Marsden is that we can share resources from all of companies, producing exciting new content. You can listen to our new Building Intelligence Podcast©, find a library of white papers, and follow our blog. All of it is available at our brand new website at www.marsden.com. And check out our new social media presence!

Marsden Northeast is one of the Marsden Holding, L.L.C. facility services companies; together the Marsden companies clean, maintain and secure nearly 300 million square feet of business, educational and industrial environments every day. We integrate our services through our network of wholly-owned operating companies and we augment our network with carefully selected service partners.

We are known for:

  • 8,500 and growing force of facility service, maintenance and security professionals dedicated to serving our customers.
  • Hometown teams supported by national resources.
  • Scalable solutions – all facility sizes great and small.
  • Expertise across many industries – corporate, medical, educational, manufacturing, critical infrastructure, owner-occupied, retail.
  • Customizable solutions – full services integration, a la carte services, specialty services.
  • Adding value by preserving assets as our customers define it.
  • High ethical standards.
  • Use of technology to support service delivery.
  • Sustainability/Green oriented operations.
  • Community involvement and charitable giving – we donate at least 10% of our pre-tax profit annually.

A recent customer survey found that 95% of the responding customers would recommend our services. Our unique business model provides our customers with a local, hometown team with decision-making authority supported by our national network of commonly-owned affiliates. We are confident we can bring you and your team the level of service, integrity and value you deserve.

We’re here 24/7 for you – one call does it all! 1-877-780-4445.

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